This Privacy Policy explains what personal information kora live gathers from users in Bangladesh, how that information is used, how it is kept secure, and what rights you have over your own data.
Kora live is committed to handling your personal information responsibly. This document describes in plain terms what data we collect, why we need it, how long we keep it, and who may see it. By using the platform, you acknowledge that you have read and understood this policy. This platform is for adults aged 18 and above only.
Your privacy matters to us. The kora live platform serves users across Bangladesh who engage with sports content, casino entertainment, and account management features. In the course of providing those services we necessarily handle personal data — registration details, transaction records, browsing behaviour, and more. This Privacy Policy sets out our practices clearly so you can make an informed decision about using the platform.
Please read this policy carefully alongside our Terms and Conditions and our Responsible Gaming guidelines. If you have questions about any section, you are welcome to contact our support team at the email address shown in the footer. We periodically review and update this policy; the effective date at the top of the page indicates when the most recent revision was made. Continued use of kora live after a revision is posted means you accept the updated terms.
When you register for and use the kora live platform, we collect different categories of personal information depending on the features you access.
Registration and identity data. When you create an account you provide your name, date of birth, email address, phone number, and a chosen username and password. We use your date of birth to verify that you meet the minimum age requirement of 18 years. Providing false or incomplete registration information is a breach of our Terms and Conditions.
Identity verification documents. In order to comply with age-verification obligations and to prevent fraud, we may ask you to submit a copy of a government-issued photo ID, such as a National Identity Card (NID), passport, or driving licence. We may also request proof of current address, such as a recent utility bill or bank statement. These documents are stored securely and are used only for verification purposes.
Payment and financial data. When you deposit funds or request a withdrawal, we collect payment method details such as mobile banking numbers, card details, or e-wallet identifiers. We do not store full card numbers on our servers; sensitive card data is handled by our payment service partners using encryption standards appropriate for financial data.
Usage and activity data. We automatically collect information about how you interact with the platform, including pages visited, games played, session duration, bet amounts and outcomes, device type, operating system, browser type, and IP address. This data helps us maintain platform performance, detect unusual activity, and improve the user experience for people in Bangladesh.
Communications data. If you contact our support team by email or live chat, we retain records of those conversations. We may also collect your responses to optional surveys or feedback requests.
Cookies and tracking technologies. Kora live uses cookies and similar technologies to keep you logged in, remember your preferences, analyse usage patterns, and deliver relevant content. You can adjust cookie settings through your browser, though some features may not function correctly if certain cookies are disabled. Our Cookie section below provides more detail.
We use the personal data we collect for specific, legitimate purposes. We do not sell your personal information to third parties for their own marketing purposes.
Kora live processes your personal data on one or more of the following legal grounds, depending on the purpose:
We share personal data only where necessary and with parties who are obligated to handle it responsibly. We do not sell or rent your personal information to any third party for commercial advertising purposes.
Payment processors and financial partners. We share payment-related information with our payment service providers to process deposits and withdrawals. These partners operate under strict data-security standards and are not permitted to use your financial data for purposes beyond the transaction.
Identity and age verification services. We may share identity document data with specialist verification providers who carry out checks on our behalf. These providers are contractually bound to use your data only for the verification purpose and to delete it once the process is complete.
Technology and infrastructure providers. We use third-party cloud hosting, database management, and security services to operate kora live. These providers access data only as needed to deliver their contracted services and are subject to appropriate data-protection agreements.
Responsible gaming support organisations. In limited circumstances, where a user has consented to self-exclusion or referral, we may share relevant information with recognised responsible gaming support services to facilitate assistance.
Law enforcement and regulatory authorities. We will disclose personal data where required by law, court order, or lawful request from a regulatory or law enforcement authority. We will take reasonable steps to notify you of such disclosure where legally permitted to do so.
Business transfers. If the kora live platform undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same protections described in this policy.
Kora live does not sell, trade, or rent your personal information to third parties for marketing or advertising purposes. Any sharing described in this section is limited to what is necessary to operate the platform, comply with the law, or protect users and the platform from harm.
Cookies are small text files stored on your device when you visit the kora live platform. We use the following categories of cookies:
You can manage or delete cookies through your browser settings. Note that disabling essential or functional cookies may prevent some platform features from working correctly. We do not use cookies to serve third-party advertising on the kora live platform.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy legal, regulatory, and operational requirements. Specific retention periods depend on the type of data:
When personal data is no longer required, kora live takes appropriate steps to securely delete or anonymise it so it can no longer be linked to you as an individual.
We apply a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, restricted internal access controls so that only personnel who need your data to perform their role can access it, regular security assessments of our infrastructure, and secure storage arrangements for identity documents and financial records.
Despite our efforts, no system connected to the internet can be guaranteed to be completely immune from security incidents. You also play an important role in protecting your own information. You should choose a strong and unique password for your kora live account, keep your login credentials confidential, and notify us immediately if you suspect unauthorised access to your account. We will investigate any reported security concerns promptly.
As a user of kora live, you have rights in relation to the personal data we hold about you. The specific rights available to you may vary depending on applicable law, but generally include the following:
To exercise any of these rights, please contact our support team using the email address shown in the footer. We will acknowledge your request within a reasonable timeframe and provide a substantive response as promptly as possible. We may need to verify your identity before fulfilling a request to ensure that personal data is not disclosed to unauthorised parties.
The kora live platform is strictly for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you must not create an account or use any platform features.
If we discover that a minor has created an account or provided personal data, we will immediately close the account, delete the associated data as far as legally permitted, and forfeit any account balance. Parents and guardians are encouraged to use parental control tools and to monitor minors' internet access to prevent underage use of adult platforms.
If you believe a person under 18 has accessed kora live, please notify our support team immediately so we can take appropriate action.
As part of our responsible gaming commitment, kora live may use your account activity data to identify patterns associated with problematic gambling behaviour — for example, rapid increases in wager amounts or extended uninterrupted sessions. Where such patterns are detected, the platform may apply deposit reminders, session notifications, or contact you to discuss available support options. This use of data is an important part of our duty to protect adult users from harm.
The kora live platform serves users in Bangladesh and may store or process data using servers and service providers located in different countries. When personal data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
These safeguards may include contractual clauses requiring the recipient to maintain equivalent data protection standards, certification under recognised data protection frameworks, or other legally approved transfer mechanisms. Where data is processed by third-party service providers in other jurisdictions, those providers are contractually obligated to handle your data securely and only for the purposes we specify.
From time to time, kora live may send you promotional communications about platform features, sports content updates, casino game releases, or special offers. These communications may be delivered by email, SMS, or through in-platform notifications.
You have control over marketing communications. During registration you can choose whether to receive promotional messages. You can also adjust your communication preferences at any time through your account settings or by following the unsubscribe link included in every marketing email.
Please note that even if you opt out of marketing communications, you will still receive essential account-related messages such as transaction confirmations, security alerts, policy updates, and responsible gaming notifications. These messages are necessary for the safe operation of your account and cannot be disabled.
The kora live platform may contain links to external websites or references to third-party services that are not operated by us. This Privacy Policy applies only to the kora live platform itself. We are not responsible for the privacy practices or content of external sites.
If you follow a link to a third-party website, we encourage you to review that site's privacy policy before providing any personal information. Third-party sites may have different data collection and usage practices that are outside our control.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and may notify you through email or a prominent notice on the platform.
We encourage you to review this policy periodically to stay informed about how kora live handles your personal data. Your continued use of the platform after a revised policy is posted constitutes your acceptance of the updated terms.
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our support team at the email address provided in the footer of this page. We will respond to your inquiry as promptly as possible.
For general platform questions not related to privacy, please consult our FAQ page, which covers common topics including account management, payment methods, sports content, casino features, and responsible gaming tools.
Thank you for taking the time to read this Privacy Policy. Kora live is committed to handling your personal information responsibly and transparently. By using the platform, you acknowledge that you understand how your data is collected, used, and protected in accordance with the practices described in this document.